Privacy Policy

This Privacy Policy is designed to help you understand how Nuton AI ("Company," "we," "us," or "our") collects, uses, and shares your personal information through our AI sales agent platform and related services, and to help you understand and exercise your privacy rights.

Scope and Updates to This Privacy Policy

This Privacy Policy applies to personal information processed by us through our AI sales agent platform, websites, and other online or offline offerings (collectively, the "Services").

Changes to our Privacy Policy. We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

Important Note About Customer Data: This Privacy Policy does not apply to any personal information that our AI sales agents process on behalf of our customers through their websites ("Customer Data"). Our customers' respective privacy policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with our customers, not this Privacy Policy. Any questions or requests relating to Customer Data should be directed to our customer.

Personal Information We Collect

We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations.

A. Information You Provide to Us Directly

• Account Creation Information: Name, email, company details, password
• Payment Information: Billing details (processed by third-party payment processors)
• Website Content: Materials provided to train the AI sales agent
• Communications: Support requests, feedback, correspondence
• Training Data: Information provided to customize the AI agent

B. Information Collected Automatically

• Usage Data: How you interact with our Services
• Technical Data: IP address, browser type, device information
• AI Agent Interaction Data: Conversation logs, engagement metrics
• Performance Analytics: Conversion rates, response times
• Website Integration Data: Implementation details

C. Information from Third-Party Sources

• Integration Partners: Data from CRM systems, marketing tools
• Public Sources: Publicly available company information
• Business Partners: Referral information

How We Use Your Information

Primary uses include:

• Providing and improving the AI sales agent service
• Training and optimizing AI models
• Processing payments and managing accounts
• Analyzing performance and generating insights
• Communicating about service updates
• Customer support and technical assistance
• Security and fraud prevention

AI-Specific Processing

Our AI sales agents:

• Learn from provided company materials
• Process visitor interactions in real-time
• Generate conversation logs and analytics
• Adapt to communication patterns
• Create performance reports

Data Sharing and Disclosure

We may share information with:

• Service providers who assist in platform operation
• Integration partners for service functionality
• Customer's designated team members
• Law enforcement when required by law
• Business partners with your consent
• Corporate affiliates for service provision

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Monitoring for suspicious activities
• Incident response procedures

Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your information
• Object to processing
• Export your data
• Withdraw consent
• Opt-out of AI processing

International Data Transfers

We may transfer your information to countries other than your own. We implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses
• Data Processing Agreements
• Regional data storage options

Data Retention

We retain personal information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security

AI Training and Model Updates

We may use anonymized interaction data to:

• Improve AI performance
• Enhance response accuracy
• Develop new features
• Analyze trends
• Optimize conversions

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from children.

Contact Us

For privacy-related questions or to exercise your rights:

Company Name: Nuton AI

Contact Email: hello@nutonai.com